Talk to the people who run the platform.
Not a call-centre script. The same team that operates Finomium answers the mail, which is why the first reply usually contains an actual answer.
Email us
The main channel, and the one every plan includes. Tell us what you expected, what happened, and roughly when - that is usually enough for us to find it in the logs.
support@finomium.coReport a security issue
Vulnerabilities go to a separate address and jump the queue regardless of plan. Please do not open a normal support thread for one, and please give us time to fix it before publishing.
security@finomium.coSomething is down
If the console will not load or an API is failing across the board, say "outage" in the subject line. Those are read first, on every plan, including the free trial.
Report an outageWhat "priority support" actually means
Every plan gets a human. The difference is how fast, and how far outside office hours.
| Plan | First response | Cover | Channel |
|---|---|---|---|
| Trial | 2 business days | Business hours | |
| Starter | 1 business day | Business hours | |
| Growth | 4 business hours | Business hours | Priority email |
| Business | 1 hour for outages | Extended hours | Dedicated contact |
Outages are read first on every plan, including the free trial. Compare plans
Start with the service you are stuck on
Auth
Sign-in, MFA, passkeys, API keys and SSO federation.
Workflow
The task inbox, BPMN and CMMN execution, and incident cases.
Transactional sends, campaigns, templates and bounce handling.
Calendar
Office hours, holidays, bookings and duty rota.
Rule Engine
Decision tables, versioning, hit policy and execution history.
File Storage
Uploads, tenant scoping, checksums and capacity.
Answers that beat waiting for a reply
Still stuck? support@finomium.co - we read every one.